What are Going Coco's domestic shipping fees?
Shipping is FREE on any order, no matter quantity purchased, through Australian Standard Post.
When will my order be processed?
Delivery times are estimated based on orders placed between Monday to Saturday.
Orders placed before 6pm AEST (Sydney) will be processed on the same day. Orders placed after 6pm will be processed the following business day.
Orders placed after 3pm on a Saturday or Sunday are dispatched on Mondays.
How long will it take for my order to arrive?
3 - 8 working days, up to 10 working days for remote locations or Western Australia and NT.
Parcel is subject to safe drop unless requested otherwise via delivery comments box.
Delivery to PO Boxes, Parcel Collect and Parcel Lockers available. Please note, parcel is not tracked via our standard Australia Post free delivery service. If you would like to receive your shipment via tracked parcel, please contact us to arrange so.
Do you ship internationally?
Yes, we do! We ship internationally at a fixed rate of approximately $12 (USD) which is added at checkout. Estimated delivery times are 6-12 business days. To keep our international shipping fees low, we do not track our parcels. If you require tracking, please let us know through our chat app and we can arrange this separately for an additional fee.
Internationally shipped goods cannot be returned or refunded due to complexities associated with length of time to ship, return and warehouse which could see products not returned in a saleable condition.
For any further queries, please contact us for a prompt and friendly response.